At Milano IT Solutions, we strive to deliver high-quality services that meet or exceed our clients’ expectations. However, we understand that circumstances may arise where a refund request is necessary. This Refund Policy outlines the terms and conditions under which refunds will be provided.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• If the service delivered does not align with the agreed scope of work outlined in the contract.
• If the project is canceled by the client before work begins.
• For ongoing services (e.g., digital marketing or Google Ads), refunds will only apply to unused portions of prepaid fees.

2. Non-Refundable Services

The following services are non-refundable:

• Custom web development projects once the design or coding has commenced.
• Fees for services that have already been fully delivered or substantially completed.
• Costs incurred for third-party tools, software, or services purchased on behalf of the client.

3. Refund Process

To request a refund, please follow these steps:

1. Submit a written request to [Insert Contact Email] with details of your project or service.
2. Include your reason for the refund request and any supporting evidence.
3. Our team will review your request and respond within 7 business days.

4. Refund Timeline

• Approved refunds will be processed within 10 business days of approval.
• Refunds will be issued through the original payment method unless otherwise agreed.

5. Disputes and Escalations

If you are dissatisfied with the outcome of your refund request, you may escalate the matter by contacting our support team at info@milanoitsolutions.online.

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.